Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to signing for the package. If the package is damaged, please sign noting the damage with the carrier. Please verify the packing slip prior to opening the factory sealed product packaging, if you are not satisfied with your order or there is a problem, please verify our returns conditions below.
If you are eligible for a return based on the conditions below, please email us and in the subject line of the e-mail indicate "RMA Request for order # (the order number in question)". Please be sure to include the following information in your e-mail, as we are unable to process your return request without it:
1. Your SNOBGIRLS customer number & order number.
2. The reason for the return request.
3. The condition of the product packaging: factory sealed, open box/intact, open box/missing items, etc.
Positively no merchandise to be returned unless you receive our written permission. A restocking fee of 5% will be charged on all returned items. All merchandises shall remain our property until fully paid.
1. Keep all original packaging as you received it for at least 30 days.
2. Keep all products in new condition.
3. Do not remove UPC codes or serial numbers. Boxes without UPC codes or serial numbers will be refused.
4. Do not write or mark the packaging.
5. Products, whether defective or not, must be returned in the manufacturer's original packaging and the carton must include all components and other items originally packaged with the product.
General Returns Conditions - Applicable to ALL Returns
1. Shipping charges are not refundable.
2. Customer is responsible for shipping charges and risk of loss on all return shipments.
3. We are not responsible for lost returns.
4. No returns will be accepted without prior authorization and a SNOBGIRLS Return Merchandise Authorization ("RMA") number. IMPORTANT: Products returned without a valid RMA # appearing on the exterior packaging will be refused and returned to you at your expense.
5. All products must be returned in original purchase condition, with the original packing material. IMPORTANT: Returned orders with items missing will result in rejection of the return or an additional restocking fee of at least 15%.
6. RMA numbers issued by SNOBGIRLS are good for 10 days only, and product must be received by Snob Girls within that time.
7. Refunds on purchases made with a credit card will only be credited to the same card. The credit will be made within six weeks of receipt and verification of the merchandise.
8. All returns are subject to verification by SNOBGIRLS.