Returns, Refunds & Delivery Refusals 

At SNOBGIRLS, we take pride in the quality of our products and the experience we deliver. If you are not fully satisfied, please review the policy below.

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Return Window

Returns are accepted within 30 days of delivery.

To be eligible:

• Customer must have a return authorization
  
  

• Items must be unused, unopened, and in original condition

• Products must be returned in their original packaging

• A valid proof of purchase is required

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Non-Returnable Items

Due to hygiene and safety standards, the following items are not eligible for return:

• Opened or used haircare products

• Personal care items once unsealed

• Gift cards

• Downloadable products

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Refund Process

Once your return is received and inspected:

• Customer must request a return authorization
  
  

• You will receive an email confirming approval or rejection

• Approved refunds will be issued to the original method of payment

• Processing times vary depending on your financial institution

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Refused Deliveries / Change of Mind

If an order is refused at delivery, unclaimed, or returned due to a change of mind, it will be treated as a customer-initiated return.

In such cases, SNOBGIRLS reserves the right to deduct:

• Original shipping costs

• Return shipping costs charged by the carrier

• Any additional carrier handling or refusal fees

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Restocking Fee

A restocking fee of up to 30% may apply to:

• Refused deliveries

• Returns due to change of mind

• Orders returned in non-resalable condition

This fee reflects handling, processing, and inventory costs and is disclosed as part of our terms prior to purchase.

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Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery at:

info@snobgirls.com

We will arrange a replacement or full refund at no additional cost.

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Sale Items

All sale items are final sale and are not eligible for refunds.

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Exchanges

We only replace items if they are defective or damaged.

To request an exchange, contact:
info@snobgirls.com

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Gifts

• If marked as a gift: a store credit will be issued

• If not marked as a gift: refund is issued to the original purchaser

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Return Shipping

• Customers are responsible for return shipping costs

• Shipping fees are non-refundable

• We recommend using a trackable shipping service for items over $75

SNOBGIRLS is not responsible for returns lost in transit.

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Contact

For any questions, please contact:
info@snobgirls.com